Terms and Conditions

The purchase of products on MARIANIAFFRESCHI.COM is governed by these Terms of Sale (hereinafter referred-to as the “Terms of Sale”), which all users are required to read before executing any order.

VENDOR

“MARIANI AFFRESCHI”, “ARTEMARIANI” and “MARIANIAFFRESCHI.COM” are registered trademarks of Mariani Srl – Via Chiusure, 329 – 25127 Brescia (BS) Italia – VAT: IT024570988 (referred to as “MARIANI AFFRESCHI”). MARIANI AFFRESCHI is the vendor of the products that the customers can buy on SHOP.MARIANIAFFRESCHI.COM. These Terms of Sale apply only to purchase orders made on MARIANIAFFRESCHI.COM in accordance with the procedures and time-limits specified below under the “How to complete an order” section.

CONSUMER SALES ONLY

MARIANI AFFRESCHI offers products for sale on MARIANIAFFRESCHI .COM only to users acting as “consumers”. “Consumer” means a natural person who is acting for purposes which are outside his trade, business, craft or profession. MARIANI AFFRESCHI therefore reserves the right not to fulfil purchase orders from individuals not falling under the category of “consumers” and, in any event, any purchase orders that do not comply with these Terms of Sale.

WARRANTIES AND PRODUCT PRICES

MARIANI AFFRESCHI offers only original, authentic and top quality products for sale on the MARIANI AFFRESCHI site. MARIANI AFFRESCHI does not sell second-hand products. In the event of any damage caused by any products, MARIANI AFFRESCHI waives any liability. MARIANI AFFRESCHI shall also not be liable in the event that the photographs of the products for sale on MARIANIAFFRESCHI.COM do not closely match reality because of the settings of the monitor, browser or any other malfunctions independent of MARIANI AFFRESCHI. All items for sale on MARIANIAFFRESCHI.COM have a label and seal, which are considered an integral part of each product. The prices of the products sold on MARIANIAFFRESCHI.COM are subject to change and may differ depending on the Country in which the product is to be shipped. With respect to deliveries outside the European Union, it may happen that some administrative burdens, such as, for example, customs duties cannot be determined in advance; in those cases, nonetheless, those administrative burdens will be borne by the customers, All users should make sure of the final price before completing the purchase order.

HOW TO COMPLETE A PURCHASE ORDER

To make an order on MARIANIAFFRESCHI.COM, all users must hold a valid e-mail address and meet all legal requirements necessary to enter into a purchase agreement with MARIANI AFFRESCHI.
It is possible to complete an order by following these steps:

  1. – After selecting one or more products to buy, add them to the cart and click on Add to cart”.
  2. – Fill out the order form and follow the instructions. The order form will clearly set out the essential features of the items ordered, their price (including all taxes and duties), delivery costs, terms of payment and delivery, a direct link to the “Returns” section where to find the procedure, timing and conditions to perform the right of withdrawal and return the items purchased.
  3. – Before sending the order form, users are asked to read the Terms of Sale and the Information on the right of withdrawal and to print and keep a copy for personal use. The provisions included in these sections should be read carefully, jointly with the “Privacy Policy” and “Terms of Sale”, both accessible via a specific link, since any user submitting a purchase order will be deemed to be fully aware and in agreement with these provisions.
  4. – It is still possible to review the information inserted in the order form before completing the order. It is still possible to review the information inserted in the order form before completing the order.
  5. – At this stage, click on “Complete Order” to submit the order form to MARIANI AFFRESCHI. Once MARIANI AFFRESCHI has received the order form, the purchase order will be complete.
  6. – Upon receipt of the order form, MARIANI AFFRESCHI will e-mail the customer a receipt including the information already indicated in the order form (essential features of the items, price, delivery charges, mode of Payment and delivery) and will give effect to the purchase order.
  7. – The order is stored in the database and customers can consult it at any time by logging onto their “Account” with the “Login” function.

Purchases agreements are deemed to be executed only when MARIANI AFFRESCHI communicates to customers that the items have been dispatched.

MARIANI AFFRESCHI reserves the right not to execute purchase orders that are incomplete or incorrect, or that do not provide a guarantee of creditworthiness. In these cases, customers will receive an explanatory email confirming that the order has not been accepted. MARIANI AFFRESCHI also reserves the right not to execute purchase orders where the items are unavailable, for any reason, including temporarily. In such a case, within 15 days upon order receipt MARIANI AFFRESCHI will inform the customer by e-mail that the items are not available. MARIANI AFFRESCHI reserves the right to accept purchase orders for products to be shipped only to the Countries listed in the section “DELIVERY” of the website.
If the products ordered are available and MARIANI AFFRESCHI intends to accept the purchase order, MARIANI AFFRESCHI undertakes to process the order and make the shipment of the products within 15 (fifteen) days. MARIANI AFFRESCHI is exempt from any responsibility for delays in the delivery of products that are independent by MARIANI AFFRESCHI, for example, because dependent on the service provided by the carrier which manages the delivery.

PAYMENTS

Users will find the different available payment types and delivery charges in the order form.
 The purchase price and delivery expense reported in the order form will be charged when the order has been completed. If the customer pays by credit card, MARIANI AFFRESCHI guarantees that the payment will be carried out via a secure payment gateway and that MARIANI AFFRESCHI will not get access to or store any financial information.

SHIPPING AND DELIVERY

Save the case when products are entirely or partially unavailable, MARIANI AFFRESCHI commits to make the parcel available to the courier within 15 (fifteen) days from the date of the purchase order.

Orders received are shipped and delivered by a courier chosen by MARIANI AFFRESCHI. MARIANI AFFRESCHI shall not be held liable for any delay in the delivery when independent from MARIANI AFFRESCHI, for instance because due the activity carried out by the courier in the specific case.

RIGHT OF WITHDRAWAL

The following conditions apply only and exclusively to the orders from EU Countries.

Customers have the right to withdraw from the contract entered into with MARIANI AFFRESCHI, without incurring in any penalty and without giving any reason. The term for withdrawal expires after 14 (fourteen) days from the day on which the customer acquires physical possession of the goods.

In case of withdrawal from this contract, customers will be refunded of all the payments made in favor of Mariani Affreschi (excluding delivery costs and the eventual frame price added to the order, as custom made) no later than 14 (fourteen) days from the day on which Mariani Affreschi receives the returned goods or the day on which the customer has unequivocally demonstrated to have sent back the goods, whichever situation occurs first.

Returned items must be shipped to MARIANI AFFRESCHI without any unreasonable delay and, in any case, within 14 (fourteen) days from the date in which the customer communicated to MARIANI AFFRESCHI, through record delivery letter, their intention to exercise the right of withdrawal. In this case, the customer needs to prove that dispatch/shipment of the returned items has taken place not later than the above mentioned deadline (proof of mailing). The customer always bears the direct cost of returning the items. Any shipping cost is on the customer’s charge and isn’t refundable.

Customers are only liable for any diminished value of the items resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Start a Return.

CUSTOMER SERVICE

If a customer needs any assistance, information or advice, they can contact our Customer Service Department by filling out the specific form in the “Contact Us” section.

PRIVACY POLICY

MMARIANI AFFRESCHI aims to fully protect users’ privacy. To learn how MARIANI AFFRESCHI handles personal information and to learn more about the Privacy Policy, reference should be made to the  “Privacy Policy” section.

AMENDMENTS TO THE TERMS OF SALE

MARIANI AFFRESCHI reserves the right to amend or update these Terms of Sale every time is necessary or appropriate. Users should regularly read these Terms of Sale and, in any case, read them carefully before carrying out any order.